Dynamic, Logic-Based Surveys
Multi Location Segmentation
With Shrivra SmartReviews, it is easy to set the surveys and feedback forms up on any channel of your choice. Just customise the form and it will be available on all the feedback channels of your choice.
Take your customer’s feedback on their mobile devices such as iPads, iPhones and Androids. Easy to set up as a kiosk or simply hand the device in-person. It works offline as well.
Email your surveys directly from Shrivra SmartReviews or you can opt for APIs. Track all the insights including the successful deliveries, responses and bounce rate.
SMS survey links to your customer’s phone numbers. They simply need to click on that link and take part in the survey to give the feedback on the go.
No Internet? Worry No More! Take offline surveys and sync it up anytime
Our Feedback app is available at the Apple Store for both iPad and iPhone
You can get the android survey app from the Google Play Store for all android devices
Make use of striking surveys and feedback forms to take in-person surveys
Take feedbacks unattended. Set up a tablet as a kiosk and get your surveys easily
Shrivra SmartReviews is designed for hassle-free operations especially for non-techies
Being a multi-channel feedback app, SmartReviews guarantees usability for all type of businesses suitable for every possible scenario of feedback management. It not only empowers your on-premises feedback management, but its online feedback mode makes it easy for your prospects to give feedback. Gathering surveys and feedbacks is never been that easy.
Easy embedding surveys on your website and taking online feedbacks
Easy to send email to your customers for online surveys and take feedbacks
Share the links to your prospects for online surveys through SMS to your customers
Generate QR codes and distribute to automate the collection of the feedback
With the help of industry standards such as CES, NPS, CSAT and others, you can calculate the short term and long term customer satisfaction.
With a collaborative Response Inbox, you can take actions directly from the inbox to convert feedbacks into tasks.
Get a prioritised push notification when you get a low rating feedback. A full report on daily feedback performance mailed to your email ID.
Get all the reports about your customer’s sentiments through detailed analytics and drill down reports.
A simple and sober feedback and survey form builder to create stunning surveys. You can design your surveys forms from scratch or you can choose any of the templates from the inventory.
You will get 20+ question types to ask. It is easy to rebrand all the forms. Easy customisation of fonts, colours, and graphical emoticons. Featured to add a number of steps to complete the survey forms.
With SmartReviews, you can all the detailed reports, real-time analytics with the instant update. Easy to review all the Quick Stats on Dashboard directly. It’s very simple to set SMS Alerts up with Twilio in order to get real-time reviews for on-the-spot issue resolution. A powerful Drill Down Analytics and Location-Based Reports give you a detailed analysis of surveys from all the possible angle.
Easy to understand Summary through emails and Real-time Updates of customer surveys make sure that you don’t miss the important things.
SmartReviews will not only represent the collected data but also helps you to make them count. The collaborative Response Manager allows the cross-functional teams to work together on feedbacks and enhance customer experience. This makes it easy to take actions for every feedback you receive. You can Tag the responses and mark the follow-ups.
Also, it is easy to search and sort the feedback data by Date, Staff and Tags. You can also sort it by suggestions and tags. Download and export the response data plus share reviews on social media.
SmartReviews’s NPS surveys are very easy to setup and customize. It takes 5 minutes at max to start your survey.
Use SmartReviews to capture feedback from your customer at diverse touchpoints and across various feedback channels like Tablet, Email, Online and SMS
You can survey employees frequently at many touch points like cafeteria, post-training, meeting rooms, seminar halls and more using SmartReviews
With SmartReviews you can set up online forms instantly and start taking surveys at your desired touch-points such as web pages. It is relevant for all the online businesses
Using SmartReviews, you can send periodic customer surveys by email or SMS to capture their feedback before and after their purchase for making them feel valuable
Capture patient feedbacks deployed at various touch-points across healthcare centers. Ideal to use in hospitals, clinics, labs and pharmacies.
With SmartReviews on your side, you can capture leads at an event. Create a form with details as Name, Email, Contact Number and more.
We Built Shrivra SmartReviews keeping the Enterprise’s process and workflow close. It gives you some awesome turnkey features you’ll love
Say Goodbye To Old Technologies and Methodologies. Switch To SmartReviews and
Ensure 100% More Responses
A robust feedback application for every type of industry like Salon, spa, restaurants, healthcare, wellness, retail, finance, automobiles, and other types of enterprises. You can use it as customer feedback system, even lead capture tool, offline surveys and employee feedback system.
Track and measure your staff performance. Set up post-service surveys to capture client feedback at your spa and salon.
Get the feedback from your customer about Food, service, atmosphere and much more with Restaurant Feedback System.
Set personalised store experience surveys and retail customer experience surveys at shopping chains, shopping malls and other.
Setup guest feedback surveys to know where your services are lagging. Make sure that you hear the voice of your customer.
SmartReviews Tablet app with help you to survey your patient’s satisfaction at your hospital, clinic and healthcare centres.
Improvise using the feedback app and make use of it for generating leads at important events, conferences and seminars.
By using SmartReviews, you can make improvements in your customer services department by. Set financial satisfaction surveys.
Use SmartReviews to Capture airline passenger feedback. Also, you can conduct in-flight feedback surveys to improve your services.
Always keep tabs on automobile buyer’s requirements. Take feedback after showroom visit and test drive for the betterment of their experience.
Take a 15-day free trial and rest assured, you will get the best results. OR Request a
quick demo from Shrivra to see that right away.