Collect real-time restaurant feedback, understand guest satisfaction, and improve food, service, and overall dining experiences with one powerful feedback platform.
. Easy Setup
. Real-Time Insights
. Multi-Channel Surveys
Every customer interaction shapes your restaurant's reputation. From food quality and service speed to staff behavior and ambiance, SmartReviews helps you understand how guests experience your restaurant. Collect honest feedback, identify recurring concerns, and use customer insights to create better dining experiences that encourage guests to return.
Give customers a simple and convenient way to share their experience — through the channels they already use.
Place codes on tables, receipts, menus or packaging — scan and share instantly, no app needed.
Send personalized feedback surveys after reservations, online orders, or completed visits.
Reach guests directly on their mobile devices with quick, easy-to-complete surveys.
Capture feedback at the table, near the exit, or at the billing counter.
Share forms through loyalty programs, messaging platforms, or social media.
Build customized restaurant feedback surveys that help you understand every part of the guest experience. Choose from ready-to-use templates or create questions based on your restaurant's goals.
Understand how guests feel about taste, freshness, presentation, and menu quality.
Measure staff friendliness, attentiveness, professionalism, and service quality.
Identify delays and improve the time between ordering, serving, and billing.
Collect feedback about dining areas, tables, restrooms, and overall hygiene.
Understand how guests feel about comfort, music, lighting, atmosphere, and environment.
Measure the complete dining experience and identify opportunities for improvement.
Go beyond individual ratings. View restaurant feedback in one centralized dashboard and understand what is influencing guest satisfaction — before it affects customer loyalty or online reputation.
A low rating is an opportunity to improve. SmartReviews helps your team identify unhappy guests, respond quickly, and take action before a small issue becomes a lost customer or negative public review.
Manage customer feedback, online reviews, and operational performance across all your restaurant locations from one intelligent platform. Compare branch performance in real-time, identify high-performing locations, automatically detect service gaps, and deliver consistent guest experiences that drive 5-star ratings and repeat customers.
Customer feedback helps restaurants understand what guests value most. Use those insights to improve service, refine operations, recognize high-performing teams, and create experiences customers want to repeat.
Launch professional NPS surveys without technical complexity.
Collect responses through email, SMS, QR codes, websites, and kiosks.
Monitor customer loyalty and feedback as it happens.
Create surveys that match your business identity.
Understand customer feedback and make informed improvements.
Assign, manage, and track customer follow-up in one place.
Compare customer experiences across different branches or locations.
Access your feedback data whenever and wherever you need it.
Choose an NPS template, customize your branding, add relevant follow-up questions.
Send your survey through email, SMS, QR codes, websites, kiosks, or direct links.
Monitor NPS scores, customer responses, and loyalty trends in real time.
Follow up on feedback, resolve concerns, and improve the customer experience.
The most frictionless method is placing dynamic QR codes on receipts or using a dedicated tablet feedback kiosk at the host stand. Guests can leave feedback about food quality, ambiance, and service in under 30 seconds without needing to download an app or speak to a manager.
While star ratings measure immediate satisfaction, you should integrate NPS surveys into your post-visit email or SMS campaigns. This tells you how likely a guest is to recommend your restaurant to friends, which is the truest indicator of long-term F&B profitability.
No, and that is the core benefit of our software. Negative feedback is kept internal and routed directly to the manager via your centralized feedback dashboard for immediate service recovery. Only happy customers are gently prompted to share their 5-star experiences on public review sites.
Absolutely. You can build customized surveys with specific rating categories. This allows management to see exact operational pain points—for example, discovering that while food quality scores high, speed of service during peak dinner hours needs improvement.
Our platform acts as a complete multi-location customer feedback system, allowing franchise owners to compare guest satisfaction scores, identify top-performing branches, and standardize service quality across all dining locations from a single, secure login.
Our system supports real-time push notifications. If a guest submits a 1-star rating via a smart feedback kiosk or table QR code, the floor manager receives an instant alert on their phone, allowing them to visit the table and resolve the issue before the guest leaves the building.
Understand what customers love, identify what needs improvement, and create dining experiences that keep guests coming back.