SmartReviews helps you to gather your feedback from multiple channels like Website ,Sms , Email and Walkin clients Under Single Roof.
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SmartReviews helps you to establish the frequency and volume of the feedbacks by your customers. It works as a perfect net promoter software when you need it to calculate the customer satisfaction. With the help of team collaboration, you can take action from the Response Inbox. You can easily take suitable actions that are based on insights and drill down reports. You can easily choose from sending these insights through a push notification or email.
With the help of industry standards you can calculate the short term and long term customer satisfaction.
With a collaborative Response Inbox, you can take actions directly from the inbox to convert feedbacks into tasks.
Get a prioritised push notification when you get a low rating feedback. A full report on daily feedback performance mailed to your email ID.
Get all the reports about your customer's sentiments through detailed analytics and drill down reports.
Shrivra SmartReviews is designed very clearly and cleverly. It will take couple of minutes to set it up. You can use offline survey app to set up a iOS/Android based kiosk for feedback or you can always take in-person feedbacks. It sync up all the data securely when you connect to internet after the offline mode.
A robust feedback application for every type of industry like Salon, spa, restaurants, healthcare, wellness, retail, finance, automobiles, and other types of enterprises. You can use it as customer feedback system, even lead capture tool, offline surveys and employee feedback system.
Track and measure your staff performance. Set up post-service surveys to capture client feedback at your spa and salon.
Get the feedback from your customer about Food, service, atmosphere and much more with Restaurant Feedback System.
Set personalised store experience surveys and retail customer experience surveys at shopping chains, shopping malls and other.
Setup guest feedback surveys to know where your services are lagging. Make sure that you hear the voice of your customer.
SmartReviews Tablet app with help you to survey your patient's satisfaction at your hospital, clinic and healthcare centres.
Improvise using the feedback app and make use of it for generating leads at important events, conferences and seminars.
While standard tools only collect survey data, SmartReviews is an all-in-one Customer Feedback and NPS software. We help you not just collect data, but take action. With our Collaborative Response Inbox, you can convert customer feedback into tasks. We also offer an Offline Kiosk App for walk-in clients and multi-channel collection via SMS, Email, and Website.
Yes! We offer a free trial so you can explore all our features, set up your surveys, and test the platform before choosing a paid plan.
Absolutely. Our dedicated iOS and Android app allows you to turn any tablet or phone into an offline kiosk. It is perfect for walk-in clients in salons, retail stores, and events. The app works completely offline and securely syncs all data once you connect to the internet.
Yes, switching to SmartReviews is very easy. You can seamlessly move your surveys and data from other platforms. If you need help, our support team can assist you with the migration process to ensure a smooth transition.
SmartReviews is highly versatile but is especially powerful for service-based and retail industries. It is widely used by Spas & Salons, Restaurants, Hotels, Healthcare clinics, Retail chains, and Event organizers to track customer satisfaction and staff performance.
We provide real-time push notifications and alerts for low ratings. This allows your team to immediately reach out to unhappy customers and resolve their issues before they leave a negative public review, helping you protect your brand reputation.
With Shrivra SmartReviews, it is easy to set the surveys and feedback forms up on any channel of your choice. Just customise the form and it will be available on all the feedback channels of your choice.