Make it quick and easy for customers to share their experience with intuitive feedback kiosk software. Collect real-time ratings, understand customer sentiment, and take action to improve every interaction.
. Multi-Channel Feedback
. Real-Time Insights
. Actionable Reports
Customers are more likely to share feedback when the process is simple. Feedback kiosks make it easy to capture opinions in seconds—without requiring customers to download an app, open an email, or visit a separate website. Place a feedback kiosk at the right customer touchpoints and collect valuable insights before the experience is forgotten.
Choose the questions, rating styles, and survey flow that best match your business goals.
Let customers share how they feel with a simple tap.
Capture quick ratings for service, quality, staff, or overall experience.
Measure how likely customers are to recommend your business.
Ask questions based on specific services, products, locations, or touchpoints.
Make it easy for customers to select the reason behind their rating.
Give customers space to share comments, suggestions, or concerns.
Capture valuable insights immediately after a service, purchase, appointment, or visit.
Understand first impressions and front-desk experiences.
Collect feedback after purchases or completed transactions.
Measure customer satisfaction after support or assistance.
Give customers an easy way to share feedback while they wait.
Capture overall experience feedback before customers leave.
Measure attendee satisfaction during or after an event.
Monitor customer feedback as it happens with a centralized dashboard. View satisfaction scores, identify trends, and understand where improvements are needed.
Responding quickly can turn a poor experience into a positive outcome. SmartReviews helps your team receive alerts when customers submit low ratings or report important concerns.
Manage feedback kiosks across multiple stores, branches, offices, or service locations from one centralized platform. Monitor performance, compare results, and maintain consistent customer experiences across your business.
Collect client feedback after appointments and improve service quality.
Understand customer opinions about food, service, cleanliness, and ambiance.
Capture patient feedback and identify opportunities to improve care experiences.
Compare customer satisfaction across stores and strengthen customer loyalty.
Understand guest satisfaction at every stage of the customer journey.
Understand customer expectations and build stronger long-term relationships.
Collect attendee feedback and improve future events.
Measure customer experiences at branches, service desks, and support channels.
Launch customer feedback surveys without complicated technical setup.
Create fast, clear, and easy-to-use feedback experiences.
Add your logo, colors, and brand identity to every survey.
Use smile ratings, stars, NPS, multiple-choice questions, and comments.
Monitor customer satisfaction as responses arrive.
Respond quickly when customers report a poor experience.
Manage kiosks, surveys, feedback, and reports from one platform.
Compare customer experiences across all business locations.
Choose a template, add your questions, and customize the survey with your branding.
Send surveys through email, SMS, QR codes, websites, kiosks, or shareable links.
Track feedback, satisfaction scores, trends, and customer comments in real time.
Assign follow-ups, resolve concerns, and improve customer experiences.
Feedback kiosks capture customer sentiment instantly at the physical point of experience, eliminating the friction of opening emails later. By using intuitive smiley-face buttons on tablets at checkout counters, businesses typically see a 300% higher response rate compared to traditional post-visit digital surveys.
Yes. Modern kiosks are not just for smiley ratings; you can easily configure them to deploy an NPS survey directly on the touchscreen. This allows you to measure brand loyalty and capture qualitative "reason codes" from walk-in customers before they leave your premises.
Absolutely. Placing a kiosk near the exit or billing counter is a core component of a robust restaurant feedback strategy. It allows you to capture instant reactions regarding food quality, wait times, and staff behavior while the dining experience is still fresh in the guest's mind.
All data collected via tablets and touchscreens flows instantly into your centralized customer feedback system. This ensures that in-person kiosk data is aggregated alongside email, SMS, and web data, giving management a single, unified dashboard for all omnichannel insights.
No. Our software features offline data syncing. If your store, event venue, or hospital loses internet connectivity, the kiosk securely stores responses locally and automatically syncs them to your cloud dashboard the moment the connection is restored.
Our software includes built-in anti-spam measures such as cooldown timers between submissions, IP tracking, and screen-locking capabilities. This ensures the data you collect is genuine, accurate, and exclusively from actual customers interacting with your brand.
Give customers an easy way to share their voice and give your team the insights they need to create better experiences. Collect feedback, understand customer expectations, and make every interaction count with SmartReviews.